Wow Look What AG Is doing for me!

TitanicLover15 · September 30th, 2005, 08:10 PM

Here is what I wrote:

Dear American Girl,

Hello, my name is Ashley I am (cant say how old i am) years old and have been a big fan of the American Girl's ever since I was 8 and still am today! The only doll
I own is Josefina which I got back in 1997, when she was first
introduced, and she is still in very good condition. I never wanted to
get another doll because I think having one doll is more special, in my
opinion. But I have some questions for you, I am sure you are aware of
Felicity's Christmas dress I received that for Christmas about 5 years
ago and have just recently realized that I never got the extra
stomacher. I have the original lacy blue one but not the one with the
pink in it. I am sorry I did not tell you earlier but like I said I was
not aware that it came with a second piece. Is there any way I can get
that extra piece? As for my next question, it seems like ever necklace
for Josefina that comes with an outfit always breaks, I do not mind that
much because she looks pretty without the necklace that goes with the
extra dresses, for example the retires Periwinkle dress with the pearl
necklace, or the petal pink outfit that is also retired that came with a
snowflake necklace. But the one necklace that broke is Josefina's Garnet
that came with her accessories and she just doesn't look complete
without it! The small chain is the only thing that is broken and I have
tried hard and have asked my mom and dad to fix it but you can't. Is
there anyway I could get just a replacement chain, I could send you the
broken one back to you if you want. Ok only 2 more questions, is Kit
going to be the next American Girl movie? And last one! Will Josefina
ever get anymore new cloths? I thank you for your time and I hope to
hear back from you as soon as you get a chance, I understand how busy
you can be. Thanks again!

~Ashley

They replied:
Dear Ashley,

Thank you for your e-mail. We are sorry to learn that Felicity's
Christmas dress was missing the ribbon stomacher. We are sending you
one and also the garnet necklace. They should arrive in approximately
five to seven business days.

Our Product Development Team is kept very busy creating exciting new
products for our dolls. All the ideas on their drawing boards are kept
a secret until the items are actually available for purchase. Please
watch our website and catalogs for new products as they are introduced.

An "An American Girl Adventure," based on the entire series of Felicity
books will be aired on the WB channel Tuesday November 29, 2005 at 8:00
P.M. You may view the details on the movie by visiting
Americangirl.com.

Thank you for your interest in American Girl?!

Sincerely,

American Girl? Customer Service
Phone: 1-800-845-0005 or 608-831-5210
Fax: 608-828-4790
Available Monday - Sunday 7 a.m. - 10 p.m. Central Time

<font color="#33CCCC" size="1">[ April 11, 2007 02:25 PM: Message edited by: djsnjones ]</font>

**robin0850** · September 30th, 2005, 08:18 PM

Well, isn't that nice of them?! It's great to know that CS really reads our e-mails, etc. and addresses our concerns.
Thanks for sharing, and I hope your replacement stomacher and garnet necklace arrive really SOON! [img]biggrin.gif[/img]